Frequently Asked Questions

If you are unhappy with your item, you can return the goods within 14 days of receipt. Please make sure that the item is packaged properly and keep hold of any paperwork. We cannot be held responsible for items that go missing in transit. Return policies: All returns must be as new. Toys must be sent back in the intact original packaging, containing all parts and accessories. Clothing must also be returned in the original packaging.

Please note: we cannot exchange ordered clothing into another size. You have to return your ordered size and place a new order with the different size.

Personalized products are non-returnable!

Return costs: Items must be returned at your own cost, however we will cover the return costs if the goods are faulty or if the wrong item is delivered.

As soon as we have received your return we will issue a refund.

Please consider the following instructions for your return:

Use the Billing Last Name and Email Address as you provided it in your order. If you entered a wrong email address in your order you also need to create the return with this email address.

Sometimes it can happen that you need to enter a space bar after your last name and then you can continue to create your return.

Please send us an email including your order number, the article number of the damaged item you received and a clear picture of the damage. Do not return the item unless this is requested.

We can only handle warranty claims for items that were bought in the John Deere Online Shop. The warranty duration depends on the item. For a request under warranty, email us including your order number, the article number and a picture of the defect.

For electric ride-on toys the warranty is effective for two years after the purchase.

The responsibility of the supplier is excluded if:

• the instructions of the use and care manual have not been followed (e.g. batteries must be charged and used as per toy and charger manual),
• the toy has been used in a wrong way or accidentally broken,
• the toy has been modified in a way that has damaged it and/or led to serious dangers for the child's security,
• the parts are simply used, and not defective (i.e.: wheels, motor gearboxes, batteries).

For a request under guarantee, email us inlcuding your order number, the article number and the production date of

• the toy (to be found under the rear mudguard, under the dump bed, at the back of the seats or on the chassis),
• the battery (4 digits + 2 letters printed on the long side of the battery, e.g. 0915SW),
• the charger (please include an image of the charger label).

Please email us and include your order number and the article number of the wrong item you received.

If you cannot find any article number please include a picture of the item you received. Do not return the item before checking with us.

Please email us and include your order number and the article number of the missing item.

Did you check the tracking details of your return order and whether your return arrived at our warehouse?

Once your return arrived at our warehouse and is processed you receive a confirmation email. The reimbursement can take up to 14 days, depending on the payment method used in the original order.

Follow the return procedure to return the item. Once your return arrived at our warehouse and is processed you will receive a new voucher code in an email.

We do not exchange items. You need to return the wrong item and place a new order.

Not at this time. Delivery is only possible to countries within the European Union. In case you live in the United States, visit our shop at https://shop.deere.com. For the European Union John Deere works together with Mainfreight Logistics Services, to process all orders.

Depending on the delivery country we do have different process- and delivery times (in working days):

Please note that we cannot deliver to islands (Mallorca, Sardinia, Corsica, etc.) due to high delivery cost.

There is no express shipment offered for the time being.

Since the UK has left the EU by 1st Jan 2021 we are unfortunately no longer able to ship to you. Final regulations for end-customer business are not yet in place and with the current regulations we cannot offer export orders due to high import duties and administrative costs.

We are looking forward to reasonable regulations being put in place which will allow us to resume shipments to the UK.

Please note that you can still buy our excellent range of clothing, gifts and toys in the UK. Please visit your local John Deere Dealer for our complete range of products.

All prices include the VAT. Orders above 75€ will be shipped free of charge.

Once your order has been shipped we will send you a shipping confirmation email with a link to track your order. By clicking on the tracking number you will be able to see the current status of your order.

Once your order is shipped, you can track your order with the tracking link you received in the shipping confirmation email. By clicking on the tracking number you will be able to see the current status of your order.

If you ordered a personalized article, please note that it can take an additional workday before your order gets shipped.

You will be able to track your shipment once it has been handed over to the carrier. In case a tracking link is not working or you have a question about the tracking, please email us including your order number.

Once your order is shipped, in most cases it is not possible to change your delivery address, but this differs per courier. If you do have the option to change the delivery address, you will find the option via the tracking link.

When your order cannot be delivered because of a wrong delivery address, your order will be returned to our warehouse. In case you want us to ship your order again to a different address, please send us an email including your order number and provide us the alternative address.

When your order cannot be delivered to you (e.g. wrong delivery address) your order will be returned to our warehouse. Once we received the return at our warehouse we will send an email to the email address provided in the order to ask for further information to ship the order again. If you want us to send the shipment again you will also receive a new tracking link from us. If we do not receive any response within 14 days, we will refund the full order amount.

The following payment methods are available: Bancontact, Credit Cards (VISA, AMEX, MasterCard, PostePay), EPS, iDeal, Paypal, Przelewy24, Sofort. No other payment options are available than the ones mentioned in the online shop.

Please note that credit card payments may result in additional fees from your credit card company. We accept no responsibility for any additional fees.

The printed invoice is included in your shipment, together with the packing list.

Only when your payment was successful your order is placed. You need to place a new order and complete the payment.

When you have a valid discount code, you need to enter the discount code in the shopping cart before proceeding to the checkout. Once an order has been placed, no further changes can be made to the payment.

• Vouchers are non-refundable
• Voucher codes can be redeemed only once
• If the purchase falls below the amount of the voucher, the holder will not receive the difference as credit
• If the purchase exceeds the amount of the voucher, the holder must pay for the balance
• You can only redeem one voucher per order
• Vouchers cannot be redeemed for cash. Items purchased by vouchers, if not satisfactory, can be returned. Refund of returned items in that case will be issued as a new voucher.
• We are not responsible for lost or stolen gift vouchers
• The holder is responsible for all taxes (including VAT), duties or fees arising out of the use of the voucher to purchase merchandise
• The voucher does not include shipping and handling

The webshop does not automatically apply a discount code. You need to enter the discount code in the shopping cart before proceeding to the checkout. Once an order has been placed, no further changes can be made to the payment.

Check if the discount code is still valid. Make also sure you entered the discount code correctly. If the discount code should still be valid, email us including the discount code and we will start an investigation.

As a John Deere employee you can register for employee discount on the John Deere Online Shop. Please have a look at the John Deere intranet how to register for it.

If you register at the John Deere Online Shop and sign-up for our Newsletter Service you will receive information and offers from the Online Shop on a regular basis.

At the moment there are no gift cards available.

Sign-in to your user account. You can set your default invoicing address as well as adding multiple shipping addresses. You can also update your email address and change your password.

You cannot log in to your account? Make sure you entered your e-mail address or password correctly.

Did you forgot your password? Then click on 'Forgot your password?' and enter your e-mail address. You will then receive an e-mail to change your password.

Prices are shown in Euro per item on a single unit basis. All prices include the VAT.

Since the John Deere Online Shop is based on the Euro currency, your payment will be issued in Euro. We will show other currencies like SEK, DKK and PLN with the approximate exchange rate for your information only. Please be aware that the currency exchange rate will be updated on a daily basis. The currency exchange rate is provided by the European Central Bank.

It is not possible to place any orders via telephone. You need to place an order in the online shop.

Once you placed an order no changes are possible anymore. The only option is to cancel the complete order and to place a new order.

It is not possible to order as a business. A VAT number cannot be added to the invoice. The webshop is for end-customers only.

An order confirmation is being sent after a successful payment. The order confirmation email is being sent to the email address which you provided in the order. Please also check your spam folder.

The email address in the original order cannot be changed. Email us the correct email address and we will forward the shipping confirmation to the correct email address.

If you sign-in to your user account you can use the area "My Orders" to view more details and information about your current and past orders.

If you ordered as a guest, you will find your order number in the order confirmation email.

The Johndeereshop.com is focused on the European Market.

You can still buy our excellent range of clothing, gifts and toys outside the EU. Please visit your local John Deere Dealer for our complete range of products.

In case you live in the United States, visit our shop at https://shop.deere.com.

Have you seen an item, but is it not available in the John Deere Online Shop? The stock and collection may differ per shop. Unfortunately, it is not possible to order an item from another shop.

If the article you are searching for is not available in the John Deere Online Shop, then you cannot order it. The stock and collection may differ per shop. The John Deere collection is constantly being expanded with new items. Check out the NEW section of the John Deere Online Shop for new arrivals.

Click on "Notify me when this product is in stock", leave your email address and you will receive an email notification when the item is on stock again.

Sizes and dimensions of items can vary between suppliers. For all clothing items, size charts are available on product level to help you determine the size you need to order.

If you cannot select a certain size from the drop down menu, this means that this size is currently not available.

It is not possible to put pneumatic wheels on electric ride-on toys.

You cannot purchase any replacement parts in the John Deere Online Shop.

If you need a replacement part for a children's ride-on toy you will have to contact a John Deere dealer near you.

In case you lost a part of a toy from TOMY, you can contact response@tomy.com.

If you have questions regarding rolly Toys ride-on please visit Technische Fragen (rollytoys.de) for further information.

For any other request of a replacement part, email us including the article number so that we can check the availability for you.

In general all rolly toys trailers are compatible with all rolly toys tractors. However, we recommend to keep the age of the children and the size of the ride-on in mind, a larger trailer could be too heavy to pull for smaller children and smaller ride-ons.

With the help of the rolly toys adapter (article no. X99100006880) you can attach all rolly toys trailers to the following electric ride-on tractors by Peg Perego:

• John Deere Ground Force Tractor
• John Deere Ground Loader Tractor
• John Deere Power Pull Tractor (sold out)

Unfortunately, we do not have a printed catalog. If you are searching for an item or have any questions please send us an email.

If you have a (technical) question about a John Deere tractor, lawn mower or any of its spare parts, you are required to contact your local John Deere dealer.

If you do not find the answer you are looking for, please email us.